Dog Waste Removal Service 

Nope! We’ll enter through a predetermined entry point, such as a side gate. Please make sure gate is unlocked with safe and clear access free from any obstructions. We won’t attempt to hop gates or hurdle fences. If gates are locked and we cannot access your yard, you’ll still be charged for that visit. We will always try to make contact with you if gates are locked. We will try to revisit same day, if possible.

Aside form a bomb-free backyard, our clients are able to receive job completed notifications via SMS (text message) and email. Clients can also view completed and upcoming visits within our client portal. There’s several other nifty features within the client portal to ensure our clients have nothing but a great experience when using our services. 

Of course! However, we’re BIG on safety—for our staff and your pets. If your dog is aggressive or doesn’t take kindly to strangers (us) entering THEIR turf, we ask that you keep your dog(s) inside the home on your service day(s) or while we’re working in the yard. Our staff will not attempt to enter a yard with an animal showing any signs of aggression, agitation or overly excited barking. If a dog that’s deemed unsafe for staff to be around is left outside and we cannot safely enter, you will still be charged for that visit. We will always attempt to contact you to see if someone is home to bring the dog inside, and/or notify you of the situation and try to return at a later time that same day, if possible.

We will double bag the waste and place it in each customer’s trash can or neatly on the side of your house.

We work year-round, but observe the following national holidays: New Year’s Day, Christmas Eve and Christmas day. We will always send out email reminders the week prior to any upcoming holiday shutdown to keep our clients in the loop.

No. To keep prices competititve and operations efficient, we add you to our established routes based on your address and visit frequency. If you require service on a certain day, please contact us and see if we’re able to accommodate. We’ll always do our best to try, if possible.

We offer visit frequencies of biweekly (every-other-week) up to six times a week in certain areas. Our most popular visit frequencies are once, twice and three times per week. The visit frequency you choose really depends on how clean you’d like to keep your yard. And of course, the number of dogs in your pack weighs heavily in that equation.

No! We never require our clients to sign any contracts or make any type of service commitment. However, commercial accounts will need to sign a service agreement which can be canceled with just a 30-day written notice. Start/stop, upgrade/downgrade services at anytime. We’re quite flexible and very easy to work with.

We accept all major credit cards (Visa, Master Card, American Express, Discover). Cash and personal checks are not accepted. In ceratain cases we may be able to make exceptions to this policy as a temporary or one-time deal.

Our service is prepaid and subscription-based. Billing is done on a rolling basis (the same date your service starts) each month. All clients are required to have a card on file whether receiving a one-time or ongoing services.

If you need to cancel service for any reason send an email to info@superscoopers.co.nz, or call 021-0907-3727. We’d appreciate at least a 24-48 hour notice on service cancellations for administrative purposes.