Terms of Service

Super Scoopers is an independently owned and operated business specializing in providing pet waste removal services for both residential and commercial properties. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

How do I pay?

Note:Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 021-09073727 to help you over the phone.

Do you bill monthly?

Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job. 

Note: You will be billed for the remainder of the month along with the initial cleanup if engaging in recurring services!

Next payment is due the 1st of the following month.

Example:

John signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanups on 15/3/2024. He is paying $160 per month for Every Tuesday Cleanups.

The agreed rate for the initial cleanup is $100. On the first cleanup (15/3/2024), John will be billed for the first cleanup (100) and the remainder of the month (2 more cleanups) on 15/3/2024.

(Amount Charged on 15/3/2024):

Initial Cleanup: $100

Remainder of March Cleanups (22/3 and 29/3): $80 Total:

$180

Next Payments to Be Processed:

1/4: $160 (Recurring Cleanups)
1/5: $160 (Recurring Cleanups)
1/6: $160 (Recurring Cleanups)

If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark. 

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you at 6am. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance. 

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals - it’s why we started Scoop Troop! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone! 

What Happens If my Service Day is on a Holiday?

Great question! If your service day falls on a major holiday, we will skip that week's cleanup and perform double dooty the following week. You will still be charged due to 2 weeks of accumulated poo in the yard.

Do you disinfect your equipment?

Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs.